Some years back when I was managing a portfolio I received an email from a client which caused me to react in a particularly negative way: to be blunt, I was pissed off.
My initial response was to assume negative intent on behalf of my client. My amygdala went straight for the fight reflex. I wanted to reply forcefully and pointedly. I wanted to give her a piece of my mind and put her back in her place.
Thankfully I didn't. I resisted the fight.
I decided to wait a day. After 24 hours I'd calmed down somewhat. I re-read the email with a clearer mind. I tried to shift perspective. I was reminded of the words of a former mentor:
".....read & hear everything assuming the writer & speaker are starting from a place of good intent".
If we process data assuming negative intent than our response will be founded in negative intent. If we process information assuming good intent than our response will be founded in good intent.
I'm still not sure what intent my client had in writing her email....but I am grateful to my mentor that I was able to reply from a place of good intent.